Over-reliant on price and struggling with a devalued core offer, Fitness First’s brief was clear and ambitious. Redefine a tired and undifferentiated category, drive reappraisal with a valuably different branded proposition and return the business to profit.
Fitness First wanted to occupy a premium position within the mass market, and justify its increased price point with a richer, more motivating experience. The transformation would see disruption across a blend of innovative technology, newly-trained fitness teams and a series of branded product and service visuals that would target online as well as on the gym floor. In contrast to competitors, the focus shifted towards members’ aspirations in life, rather than gym goals.
For existing as well as potential members it was tangible proof that Fitness First was ‘re-writing the rules of fitness’. To signal this wholesale change, we transformed the brand identity. Redesigning every element, we benchmarked our work against apparel brands to create something consumers would be proud to be associated with and that made a statement about them and the way they lived their lives.
Assemblysoft were brought in to add Microsoft Azure expertise and worked alongside the in house development team to design and build a members first Web Api.
We created the first DevOps pipeline which consisted of an Infrastructure as code implementation that stood up the Azure App services and WebApis which greatly aided elasticity and cost measurement during development.
We also had the opportunity to add tangible value being part of the build of an Angular application for members on the client side.
We were also heavily involved in the customer facing web site underpinned by the EpiServer CMS platform.